Terms & Conditions

STANDARD WEBSITE TERMS

Payment Terms & Title

Your order will only be processed once full payment has been received. Payment can be made in any of the following ways:

GBP by credit/debit card on our website.

We regret we do not accept cheques in any currency.

Please note that as part of our Fraud Prevention Measures, all payments by credit or debit card are subjected to stringent security checks including address and postcode verification. Any transactions where one or more of these checks are failed may be rejected by our Payment Services Provider. For your added protection, we do not store your card details.

Prices & VAT

Most of our prices are zero rated for VAT purposes. Prices are quoted net of VAT and may be subject to alteration at any time and without prior notification. Any products that do attract VAT will be highlighted and VAT will be included in the final price. Prices are correct at time of going to press, errors and omissions excepted. 

Please note that we will always endeavour to maintain up-to-date prices on our website. 

Invoices and statements

Invoices and statements are delivered by email.

Stock Availability & Delivery Options

We aim to despatch same working day.

Your order will be sent out on the same day for next business day delivery on our shipping days which are Monday’s, Wednesday’s and Thursday’s(UK mainland only), provided that:

• your order is received by us before midday.

• all the items on your order are in stock

• there are no outstanding account/payment related issues

Out-of-Stock Items

Depending on demand issues, at times we may not have some of the products that you have ordered in stock. If that’s the case, we’ll let you know as soon as it becomes available and deliver it when it comes back in stock.If you’d rather cancel that part of the order that’s fine, we’ll arrange a refund. In the meantime, we’ll fulfil any other items on your order as usual or if you prefer, we can hold onto them and send one delivery when all items are in stock.

Delivery Charges & Times

UK Mainland (excl. Ireland, islands and Scottish Highlands)

Orders over £150 ex VAT are delivered free of charge. For orders below £150 ex VAT, there will be a delivery charge of £7.75. Delivery will be on a next working day service (We ship Monday, Wednesday + Thursday).

UK Highlands/Islands

Please contact us to discuss any needs.

Where delivery dates are given, they are given in good faith and in the event of a delay, Goodness Goodies trading as Coco’s Pantry will not be liable for any consequences of such a delay and shall remain entitled to deliver the goods to you and to receive payment for them. Where a delivery date has not been specified by you, or you have not taken delivery of an order within one month of the scheduled delivery date, we will be entitled to deliver the goods to you and to receive payment for them.

Shelf Life

Many products have a specified shelf life from the date of manufacture. As products may reach us with only half of their full shelf life remaining and, as they may then be in stock at Coco’s for a short period, we can only endeavour to ensure that products have at least 8 weeks of their shelf life remaining at the time they are supplied to you. If this is not acceptable to you, please notify us at the time of placing your order.   

Timed Deliveries

Where a delivery has to be booked in or is requested for a specific time, an extra charge may be made for this service.

Aborted Collections (UK Orders only)

If a collection is aborted because there is no one at the delivery address, a charge of £20 may be made to cover the additional costs invoiced to us by our carrier. 

Returns, Refunds & Cancellations

No goods are sold on a “Sale or Return” basis.

Orders for standard items may be cancelled (as long as your order has not already been despatched) at any time prior to despatch with our consent however, we reserve the right to refuse consent where items have been bought in especially for you.

Goods should be inspected at the time of delivery and any damages or shortages must be reported to us within 3 days of receipt of the goods for a credit to be given. If you are unable to inspect the goods at the time of delivery, please ensure that the goods are signed for as “goods unchecked” from the carrier. Without this, we will be unable to make a claim from the carrier for damages. Please ensure photos are taken of any damages and emailed over to info@goodnessgoodies.co.uk

If goods are ordered incorrectly and where we are able to accept them back, there may be a handling charge linked to the size of the consignment. In no circumstances will we accept goods back if they have been opened or returned to us in poor condition or with the original packaging marked or damaged. Orders for personalised products or ‘To Order’ items that have been brought in especially for you cannot be cancelled after confirmation of the order.

Liability

Goodness Goodies trading as Coco’s Pantry shall not be liable to the customer for any consequential loss of any kind howsoever caused. In particular:

1. Customers should not rely on website filters but should always refer to the product specification

2. Customers should always check that they have the most recent version of a product Specification

Errors and omissions excepted prices correct at time of going to press. Goodness Goodies trading as Coco’s Pantry the right to change prices without prior notice. Stock is subject to availability. Excludes any other offers and discount arrangements. All photographs are for illustrative purposes only, and do not necessarily represent the products on offer. © Copyright Goodness Goodies trading as Coco’s Pantry 2023

V5: June 2023